Privacy Policy

We at MosaicConnect are committed to protecting your privacy and personal data in accordance with the highest legal standards in Germany and the European Union, including the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). This policy explains how we collect your data, why we collect it, how we protect it, and what rights you have regarding your data.

2. About Us

Name: MosaicConnect
Address: Kirchplatz 12, 42651 Solingen, Germany
Phone: ‪+49 1521 9642740‬
Alternative Phone: ‪+49 176 31469266‬
Email: [email protected]

3. Data We Collect

a) Personal Data

Full Name
Email Address
Phone Number
Company Address (when needed)
Job Title
Payment Details (when conducting financial transactions)

b) Technical Data

IP Address
Browser Type and Operating System
Website Pages Visited
Visit Duration
Device Information

4. How We Use Your Data

We use your data for the following purposes:

a) Contract Performance (Legal Basis: Contract Performance)

Creating Websites
Managing Advertising Campaigns
Providing Technical Support
Processing Payments

b) Marketing (Legal Basis: Consent)

Newsletter
Special Offers
New Service Notifications

c) Service Improvement (Legal Basis: Legitimate Interests)

Website Usage Analysis
Developing Better Services
Security and Fraud Prevention

5. Who We Share Your Data With

We may share your data with:

Hosting Providers to operate the website
Payment Processors for financial transactions
Analytics Tools such as Google Analytics
Email Services for sending messages

All partners comply with European and German data protection laws.

6. Data Retention Period

Service Data: Throughout the business relationship + 3 years
Marketing Data: Until unsubscription or 2 years of inactivity
Financial Data: 10 years (according to German law)
Technical Data: 6 months

7. Your Data Rights

You have the right to:

Access your data
Correct inaccurate data
Delete your data (Right to be Forgotten)
Restrict processing of your data
Transfer your data to another company
Object to using your data for marketing

To exercise these rights, contact us at:
[email protected]
or call: ‪+49 1521 9642740‬
We will handle your request within 30 days.

8. Cookies

We use:

Essential Cookies for website functionality (no consent required)
Analytics Cookies to understand website usage (consent required)
Marketing Cookies for personalized advertising (consent required)

You can manage cookies through your browser settings or website preferences.

9. Data Security

We implement strict security measures, including:

Encryption during transmission and storage
Access Control (authorized personnel only)
Regular Backups
Staff Training on data protection

10. Data Breaches

In case of a data breach:

Notify relevant authorities within 72 hours
Notify you immediately if there is high risk
Take immediate action to limit damage
Provide detailed incident report

11. Complaints

If you are not satisfied with how we handle your data:

Contact us first: [email protected] or call ‪+49 1521 9642740‬
You can also contact the German Data Protection Authority:
Bundesbeauftragte für den Datenschutz (BfDI)
Graurheindorfer Str. 153, 53117 Bonn
Phone: ‪+49 (0)228 997799-0‬
Email: [email protected]

12. Policy Updates

We will notify you of updates via:

Email (30 days in advance)
Website Notice
Updated date at top of page

If you don’t agree with updates, you can close your account before they take effect.

13. Contact Us

For any questions about this policy:

Address: Kirchplatz 12, 42651 Solingen, Germany
Phone: +49 1521 9642740
Alternative Phone: +49 176 31469266
Email: [email protected]
Website: www.mosaicconnect.net

14. Legal Compliance

This policy complies with:

General Data Protection Regulation (GDPR)
German Federal Data Protection Act (BDSG)
German Telecommunications and Digital Services Act (TDDDG)